Frequently Asked Questions

  1. What is Communities ID?

    • Communities ID is a decentralized identity system that allows project owners and community leaders to create unique on-chain identities for their communities, and for users to join these communities by minting their own user DIDs.

  2. What is the difference between Brand DID and User DID?

    • Brand DID represents the identity of a community, project, or brand. The holder of a Brand DID has the authority to set and manage the community's DID system. User DID, on the other hand, is the identity for individual members of a community. Users can mint their own User DIDs under a specific Brand DID.

  3. How do I mint a User DID?

    • To mint a User DID, you need to first ensure the Brand DID you want to be associated with is already minted. Then, follow the minting process on the Communities ID platform, which may involve staking tokens, obtaining a signature, or meeting other criteria set by the Brand DID owner.

  4. What are the different minting modes available?

    • Communities ID offers three minting modes: Public Mint, Signature Mint, and Holding Mint. The mode is determined by the Brand DID owner and affects how User DIDs can be minted under that brand.

  5. Why do I need to renew my DID?

    • Both Brand DID and User DID come with a one-year validity period. Renewal ensures that the DID remains active and associated with the holder. If not renewed, the DID can potentially be claimed by someone else after a certain period.

  6. What happens if I burn my User DID?

    • Burning a User DID allows you to retrieve tokens staked in the Token Locker, depending on the commission rate set by the Brand DID. However, once burned, the User DID is permanently removed, and you'll lose that specific on-chain identity.

  7. Can I change the settings of my Brand DID after minting User DIDs?

    • Certain settings, especially those related to pricing, cannot be changed once User DIDs have been minted under a Brand DID. This ensures fairness and transparency for all users.

  8. What are interface fees and protocol fees?

    • Interface fees are a part of the commission taken by Communities ID from the Brand DID's earnings. Protocol fees are small charges incurred by User DID holders when interacting with their DIDs, such as setting a primary DID or burning a DID.

  9. How do I set my User DID as primary?

    • Within your wallet on the Communities ID platform, you can choose a specific User DID and set it as primary. This will be the default DID displayed in any SDK-integrated platforms.

  10. Why do I need to pay a gas fee when setting up Brand DID?

    • Communities ID is a fully decentralized DID protocol. To ensure that community relationships are not subject to any third party, this is a necessary compromise. You can choose to deploy DID on L2 to reduce gas fees or deploy and modify DID settings when the network is not congested.

  11. I made a mistake when setting up the information and wasted gas fees. What should I do?

    • We are working hard to optimize the logic to ensure that users can fill in all the correct information at one time to avoid unnecessary gas loss. We also recommend that you pre-deploy and test on our testnet first to ensure that the process is flawless.

  12. What happens if I lose access to the wallet that holds my User DID?

    • Unfortunately, if you lose access to your wallet, you will also lose access to your User DID. It's crucial to keep your wallet's private keys secure and backed up. Communities ID cannot retrieve or reset your User DID for you.

  13. What if the Brand DID I want is already taken?

    • Brand DIDs are unique and can only be owned by one entity at a time. If the Brand DID you desire is already taken, you might consider reaching out to the current owner or choosing a different name for your Brand DID.

Incase you have more questions, you can reach out to our support team through our official Discord or Telegram channels.

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